Shipping Policy

Global Fulfillment & Delivery

Shipping Policy

At AUTOOL, we are committed to delivering your automotive diagnostic tools, programming devices, and industrial equipment as quickly and reliably as possible. shop.autooltech.com is operated by Shenzhen Aotu Technology Co., Ltd. under the AUTOOL brand and trademark. This policy outlines everything you need to know about how we process, ship, and deliver your orders worldwide.

Processing Time1 – 3 Days
US Delivery3 – 10 Days
EU Delivery3 – 10 Days
International7 – 25 Days

Our Warehouse Network

AUTOOL maintains strategically positioned warehouses across four key regions to provide reliable and efficient shipping to customers around the globe. When you place an order, our fulfillment system automatically selects the optimal warehouse based on product availability, proximity to your shipping address, and overall logistics efficiency.

United States Warehouse Located in the continental US. Serves domestic US orders and select Canadian destinations. Stocked with our most popular North American SKUs including OBD2 scanners, battery testers, and key programmers.
United Kingdom Warehouse Based in the UK. Primarily serves the United Kingdom and Ireland. Enables fast delivery to British customers without additional customs processing for UK-bound shipments.
Germany Warehouse Located in Germany within the European Union. Serves EU and EEA member states with duty-free intra-EU shipping. Ideal for customers across continental Europe who need rapid access to AUTOOL products.
Shenzhen (China) Warehouse Our primary global distribution hub in Shenzhen, China. Houses our full product catalog and serves as the origin warehouse for international shipments, specialty items, and regions not covered by our regional warehouses.
  • Warehouse selection is automatic. You do not need to choose a warehouse at checkout— our system determines the best fulfillment origin for every order.
  • In some cases, items within a single order may ship from different warehouses and arrive in separate packages. You will receive individual tracking numbers for each shipment.
  • If your preferred product is temporarily out of stock at the nearest regional warehouse, it may be fulfilled from an alternate location, which could result in slightly longer transit times.

Order Processing

All orders are processed within 1 to 3 business days after payment has been confirmed. Our daily order cutoff time is 14:00. Business days are Monday through Friday, excluding public holidays observed in the shipping warehouse’s country of operation. Orders placed after 14:00, on weekends, or on public holidays will begin processing on the next available business day.

Payment Confirmation Processing begins once your payment has been fully verified. Credit card, PayPal, and other electronic payments are typically confirmed within minutes. Bank transfers may require 1–2 additional business days for clearance.
Order Verification Each order undergoes a brief verification check, including address validation and fraud screening. In rare cases, we may contact you to confirm order details, which could add a short delay.
Picking & Packing Once verified, your items are picked from warehouse inventory, carefully inspected for quality, and securely packed with appropriate protective materials to prevent damage during transit.
Dispatch & Handoff Packed orders are handed off to the assigned carrier. You will receive a shipping confirmation email containing your tracking number(s) once the carrier has scanned and accepted the parcel.
  • Processing operates Monday through Friday only. Orders placed after the daily cutoff time of 14:00, or on weekends/holidays, will enter the queue on the next business day.
  • During peak seasons (e.g., Black Friday, holiday periods, major promotional events), processing times may extend slightly. We will notify you if significant delays are anticipated.
  • If an item is out of stock at the time of order, we will contact you promptly to offer alternatives: wait for restocking, substitute with a comparable product, or receive a full refund for the affected item.

Carriers & Tracking

We partner with leading global and regional logistics providers to ensure reliable, traceable delivery to every destination we serve. The specific carrier assigned to your shipment is determined automatically based on your shipping address, package dimensions, and the most efficient routing available.

UPS Widely used for US domestic and North American shipments. Offers reliable ground and express service with detailed package tracking at every stage.
FedEx Utilized for domestic US shipments, international express deliveries, and select high-priority orders requiring expedited transit.
DHL Our primary carrier for international and cross-border shipments. DHL Express and DHL eCommerce provide excellent global reach with customs pre-clearance capabilities.
USPS Used for US domestic deliveries, particularly for smaller packages and deliveries to PO Boxes and military addresses (APO/FPO/DPO).
Regional Partners For certain destinations, we work with trusted regional carriers (e.g., Royal Mail, Deutsche Post, Australia Post, Yanwen, 4PX) to ensure last-mile delivery efficiency and local customs familiarity.
  • Tracking notification: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrier’s tracking page.
  • Tracking information may take 24 to 72 hours to become active in the carrier’s system after you receive the confirmation email. This is normal and does not indicate a problem with your shipment.
  • For international shipments, tracking updates may pause temporarily when the package is in transit between countries or clearing customs. Updates typically resume once the parcel enters the destination country’s postal or courier network.
  • If your tracking has not updated for more than 10 business days, please contact our support team and we will investigate with the carrier on your behalf.

Estimated Transit Times

The following transit times represent the estimated number of business days after dispatch (i.e., after your order leaves our warehouse). These estimates do not include the 1–3 business day processing period. Actual delivery times may vary depending on carrier performance, customs clearance, and local postal conditions.

United States (Domestic) 3 – 10 business days after dispatch. Most orders shipped from our US warehouse arrive within 5–7 business days. Remote or rural addresses may take the full 10 days.
United Kingdom 3 – 10 business days after dispatch. Orders fulfilled from our UK warehouse typically arrive within 3–5 business days. Shipments from other warehouses may take up to 10 days.
European Union & EEA 3 – 10 business days after dispatch. Fulfilled from our Germany warehouse where stock permits. Intra-EU shipments generally arrive within 5–7 business days.
Canada 7 – 15 business days after dispatch. Shipped from our US or China warehouse depending on product availability and customs routing.
Australia & New Zealand 7 – 20 business days after dispatch. Typically shipped from our Shenzhen warehouse via DHL or regional carriers.
Asia-Pacific 7 – 18 business days after dispatch. Includes Japan, South Korea, Southeast Asia, and the Indian subcontinent.
Middle East & Africa 10 – 25 business days after dispatch. Transit times vary significantly by country and local infrastructure.
Central & South America 10 – 25 business days after dispatch. Customs processing in some countries may extend delivery windows.
All Other International Destinations 7 – 25 business days after dispatch. Please contact us before ordering if you are unsure about delivery availability to your region.
  • All transit times are estimates and are not guaranteed. Circumstances beyond our control— including weather events, carrier delays, and customs holds— may affect delivery schedules.
  • Transit speed depends on destination, warehouse location, and carrier routing. Published delivery windows are estimates and do not shorten the 1–3 business day processing period.

Shipping Costs & Checkout

We currently offer free shipping on orders placed through shop.autooltech.com. The checkout page will show the final amount before you confirm the order, and no standard shipping fee is added for supported destinations under our current shipping policy.

Free Shipping Standard shipping is free for supported destinations. The order total shown at checkout already reflects the amount you will pay to us for the order, excluding any import duties or taxes charged separately by local authorities where applicable.
Order Cutoff Time Our daily order cutoff time is 14:00. Orders placed before 14:00 on a business day may enter processing the same day. Orders placed after 14:00 roll into the next business day’s handling queue.
Handling Time Order handling time is 1 to 3 business days, Monday through Friday. Handling time refers to the period between the applicable order cutoff and the time the parcel is prepared and handed to the shipping carrier.
Total Delivery Time Estimated total delivery time is handling time plus transit time. For the US and EU this is generally 4 to 13 business days. For other supported regions it is generally 8 to 28 business days.
  • Multi-item orders may still ship in separate packages from different warehouses when stock is split between locations.
  • Import duties, taxes, and customs fees charged by your local authorities are not shipping fees collected by AUTOOL and remain the customer’s responsibility unless explicitly stated otherwise at checkout.

Customs, Duties & Import Taxes

For international shipments, your order may be subject to customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), or other fees imposed by the destination country’s government. These charges are determined and collected by your local customs authority, not by AUTOOL.

Who Is Responsible? The recipient (buyer) is responsible for all customs duties, import taxes, brokerage fees, and any other charges levied by the destination country, unless these fees were explicitly collected at checkout.
Pre-Collected Duties (DDP) For some destinations and shipping methods, duties and taxes may be collected at the time of checkout (Delivered Duty Paid). If this applies, it will be clearly indicated during the checkout process.
Uncollected Duties (DDU) If duties and taxes are not collected at checkout (Delivered Duty Unpaid), the carrier or local customs authority will contact you for payment before or upon delivery. Failure to pay may result in the package being held, returned, or abandoned.
Customs Delays Packages held for customs inspection or pending duty payment may experience additional delays beyond the estimated transit times. AUTOOL is not responsible for delays caused by customs processing.
  • We recommend checking your country’s customs regulations and import duty thresholds before placing an order, so you are aware of any potential additional costs.
  • AUTOOL is not responsible for any customs duties, taxes, or fees charged upon delivery. These charges are non-refundable by AUTOOL.
  • Shipments within the EU from our Germany warehouse are generally not subject to additional customs duties, as intra-EU trade is duty-free. VAT is typically included at checkout for EU orders.
  • If your package is returned to us due to unpaid customs duties or refusal to accept customs charges, you will be responsible for the return shipping costs and any applicable restocking fees.

Address Changes & Order Modifications

We understand that circumstances change. If you need to update your shipping address or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes can only be made before your order has been dispatched.

Before Dispatch If your order has not yet been handed off to the carrier, we can usually update your shipping address, change the shipping method, or modify the items in your order. Contact us immediately at shop@autooltech.com with your order number and the requested change.
After Dispatch Once your order has been dispatched and is in the carrier’s possession, we are unable to modify the shipping address or redirect the package. Some carriers offer package intercept or redirect services at an additional fee; please contact us and we will explore available options.
Cancellation Window Orders may be cancelled for a full refund if they have not yet entered the packing stage. Once an order is packed or dispatched, cancellation is no longer possible, and standard return procedures will apply.
  • Please double-check your shipping address, including apartment or unit number, postal/ZIP code, and phone number, before completing your purchase. Accurate address details help avoid delivery issues.
  • AUTOOL is not responsible for orders shipped to incorrect addresses provided by the customer at checkout. Additional shipping costs for re-delivery will be the customer’s responsibility.

Delivery Delays & Exceptions

While we strive to ensure every order arrives within the estimated delivery window, delays can occasionally occur due to circumstances beyond our control. We monitor all shipments proactively and will work with you and the carrier to resolve any issues as quickly as possible.

Weather & Natural Events Severe weather, natural disasters, and other environmental events can disrupt transportation networks and cause unexpected delays.
Carrier Operational Delays High shipping volumes (particularly during holiday seasons), carrier capacity constraints, or logistical disruptions may extend transit times beyond published estimates.
Customs & Regulatory Holds International shipments may be held for customs inspection, additional documentation, or security screening. These holds are managed by government authorities and are outside AUTOOL’s control.
Incomplete or Incorrect Address If the shipping address is incomplete, incorrect, or cannot be verified by the carrier, delivery attempts may fail or be delayed. The carrier may attempt to contact you directly.
Global Supply Chain Disruptions Pandemics, geopolitical events, port congestion, and other global disruptions can affect shipping routes and timelines.
  • If your order has not arrived within the maximum estimated delivery window, please contact our support team. We will initiate a trace with the carrier and provide you with an update.
  • For shipments that are confirmed lost in transit, AUTOOL will arrange a replacement shipment or a full refund at your discretion, subject to investigation and confirmation by the carrier.
  • We recommend allowing a buffer of 5–7 additional business days beyond the maximum estimated transit time before contacting us about a delayed international shipment, as customs processing can vary widely.

Failed Deliveries & Returns to Sender

If a delivery attempt is unsuccessful, the carrier will typically make additional attempts or hold the package at a local facility for pickup. If the package ultimately cannot be delivered, it will be returned to our warehouse. Please review the following to understand your responsibilities and options.

Failed Delivery Attempts Most carriers will attempt delivery 2–3 times. If you are not available, a delivery notice will be left with instructions for rescheduling or collecting the package from a local depot.
Package Held at Depot Undelivered packages are typically held at the carrier’s local facility for 5–14 days (varies by carrier and country). If not collected within this period, the package will be returned to sender.
Returned to Sender If a package is returned to our warehouse due to an incorrect address provided by the customer, refusal to accept delivery, failure to collect from the depot, or refusal to pay customs duties, the customer is responsible for all return shipping costs.
Re-shipment Once a returned package is received back at our warehouse, we can re-ship the order to a corrected address. The customer will be responsible for the additional shipping charges incurred for re-shipment.
  • Returns due to a wrong shipping address provided by the customer, failed delivery after multiple attempts, or refusal to accept the package— the customer bears all associated return and re-shipping costs.
  • If you anticipate being unavailable during the expected delivery window, please contact the carrier directly to arrange a hold at the depot or an alternative delivery date.
  • Packages that are unclaimed and returned to our warehouse may be subject to a restocking fee, which will be deducted from any refund issued.

Additional Delivery Notes

The following information covers special delivery scenarios, regulatory requirements, and important notes for specific types of addresses and destinations.

PO Boxes Delivery to PO Boxes is available via USPS for US addresses and through applicable national postal services for other countries. Courier services such as UPS, FedEx, and DHL generally cannot deliver to PO Boxes. If your item requires courier delivery, please provide a physical street address.
Military Addresses (APO/FPO/DPO) We ship to US military addresses via USPS. Please note that transit times to military addresses are typically longer than standard domestic shipments and may take 10–25 business days depending on the military postal zone.
Remote & Rural Areas Deliveries to remote, rural, or hard-to-reach areas may experience extended transit times beyond our standard estimates. Some carriers apply surcharges for remote area delivery, which will be reflected at checkout where applicable.
EU / EEA 30-Day Delivery Requirement In accordance with applicable European Union consumer protection regulations, orders shipped to EU and EEA member states will generally be delivered within 30 calendar days from the date of order confirmation, unless a different delivery period has been agreed upon at checkout. If we are unable to fulfill this timeline, you will be informed and given the option to cancel for a full refund.
Signature Requirement High-value orders may require a signature upon delivery for security purposes. If no one is available to sign, the carrier will leave a notice and hold the package at their nearest facility for collection.
Apartment & Multi-Unit Buildings Please include your apartment, suite, or unit number in the shipping address. Incomplete unit information is one of the most common causes of delivery failure. We are unable to guarantee delivery to a specific unit if this information is missing.
  • AUTOOL currently does not ship to certain sanctioned or restricted destinations. If you are unsure whether we can ship to your location, please contact us before placing an order.
  • Delivery times and carrier availability may differ for oversized or overweight items. Any special handling requirements will be communicated to you during or after checkout.

Contact Us for Shipping Questions

Our customer support team is here to help with any questions or concerns about your shipment. Whether you need to check on an order’s status, report a delivery issue, or request an address change, please do not hesitate to reach out through any of the channels below.

General Inquiries & Order Supportshop@autooltech.com — For questions about order status, shipping methods, address changes, and general shipping inquiries. Please include your order number in all correspondence.
After-Sale & Delivery Issuesaftersale@autooltech.com — For delivery problems, damaged shipments, missing packages, and post-delivery support. Our after-sale team will coordinate with the carrier to resolve your issue promptly.
Response Time We aim to respond to all shipping-related inquiries within 1–2 business days. During peak periods, response times may be slightly longer, but we will address every message as quickly as possible.
Information to Include To help us assist you efficiently, please provide: your order number, the email address used at checkout, your tracking number (if available), and a clear description of the issue or question.
  • For the fastest resolution, always include your order number when contacting support. This allows us to locate your shipment details immediately.
  • If your tracking shows a delivery exception or unusual status, please contact us with a screenshot of the tracking page so we can investigate without delay.

This Shipping Policy is effective as of the date published on this page and applies to all orders placed through shop.autooltech.com, which is operated by Shenzhen Aotu Technology Co., Ltd. (濞ｅ崬婀风敮鍌氬仜闁梻顫栭幎鈧張澶愭閸忣剙寰? under the AUTOOL brand and trademark. AUTOOL reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically for the latest information on our shipping practices.

Last updated: March 2026