Shipping & Return Policy

SHIPPING POLICY

Free Shipping

Most of the products on our website have overseas warehouses, and customers in the following regions can enjoy Free & Fast shipping:

  • The USA, Russian Federation, The European Union(Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden).

For any questions, please get in touch with us via the email: shop@autooltech.com

Standard Shipping

Please expect a normal delivery time of 3-25 days. Due to the Pandemic affected, the delivery time will be delayed by 2 days. Please check the regular delivery time for your region as follow:

  • USA: 3-10 Business days
  • Japan: 3-5 Business days
  • France/Germany/Italy/Spain/Poland/Austria/Czechia/Hungary/Slovakia/Switzerland: 3-8 Business days
  • Netherlands/Belgium/Ireland/Sweden/Denmark/Estonia/Finland/Latvia/Lithuania/Malta/Portugal/Romania/Slovenia/Luxembourg/Ireland/Bulgaria/Croatia: 3-12 Business days
  • Other European Countries: 15-25 Business days
  • Australia and Oceania Countries: 5-15 Business days
  • Asia Countries: 3-10 Business days
  • Africa, Central and South America: 3-6 weeks

Expedited Shipping

You may pay the express shipping charges as applicable for your country and order the product. Express shipping only takes 5-12 business days from the dispatched date from China. We don’t ship goods at weekends. Please check the Express delivery time for your region as follow:

  • UK, Germany, France, Italy, Spain: 7-12 Business days

Please note these dates are estimates only. The tracking number will be sent to you via email when your order is shipped, so please make sure to check your email.

  1. APO/FPO & PO Boxes are not accepted.
  2. Package to some countries may be paid for clearance customs tax when you pick it up; please pay the tax and send us the receipt. We will then reimburse the amount asap.

TARIFF POLICY

  • There are no tariffs for shipments from the United States to the United States, Germany to EU countries, the United Kingdom to the United Kingdom, or Russia to Russia. Customers from other countries may pay a certain amount of customs duty to the customs department.
  • If AUTOOL does not notify the customer and changes the country of shipment resulting in customs duties, AUTOOL will be responsible for all customs duties. If AUTOOL notifies the customer in advance and changes the country of shipment, the duties will be negotiated (generally, AUTOOL will bear the duties).
  • If AUTOOL ships from the country chosen by the customer and customs duties arise: the customer will bear all customs duties; if the customer refuses to accept the shipment because of customs duties, the customer will bear all shipping costs or the destruction of the parcel (if the shipping cost of the return is greater than the value of the parcel itself it will be destroyed).

REFUND POLICY

CANCELLATION

We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out.

RETURNS (IF APPLICABLE)

We accept returns on products. You have the legal right to a refund if you return your faulty good within 7 days of receiving them. Customers will only be charged once at most for shipping costs (For Non-defective items); No-restocking to be charged to the consumers for the return of the product.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at shop@autooltech.com