Return & Refund Policy

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Returns / Refunds / Statutory Rights

Commercial return promise plus mandatory consumer rights.

This Return & Refund Policy applies to physical products purchased directly from shop.autooltech.com, which is operated by Shenzhen Aotu Technology Co., Ltd. under the AUTOOL brand and trademark. If mandatory consumer laws provide stronger rights, those mandatory rights apply.

Return Window90 Days
Non-Defective Return ShippingBuyer Pays
Refund Processing5 Business Days

Our 90-Day Return Policy

  • Eligible products may be returned within 90 calendar days from the delivery date.
  • For approved non-defective returns, the buyer is responsible for the return shipping cost.
  • For defective, damaged, wrong, or materially not-as-described items, we review the case and discuss an appropriate solution.
  • We do not charge a restocking fee for approved returns.

This 90-day return window is our commercial return policy for eligible physical goods purchased directly through shop.autooltech.com. Certain product categories may be subject to legal exceptions or product-specific limitations where applicable law allows.

Refund Timing

  • Approved refunds are generally issued within 5 business days after the returned item is received and inspected.
  • Refunds are made to the original payment method unless otherwise required by law.
  • Banks and payment providers may need additional time to post the refund.

Original shipping charges are generally not refunded for non-defective commercial returns unless required by applicable law or stated otherwise in writing.

Statutory Rights for EU / EEA Consumers

Withdrawal RightConsumers in the EU / EEA generally have a 14-day statutory withdrawal right after receiving the goods, unless a legal exception applies.
Withdrawal Refund ScopeWhere that right applies, we generally refund the product price and the cost of standard outbound delivery in accordance with applicable law.
Return ShippingIf return shipping responsibility was clearly disclosed before purchase, the consumer may have to bear that cost where law permits.
Legal GuaranteeConsumers in the EU / EEA generally benefit from a legal guarantee of at least 2 years for goods that are faulty, not as described, or not in conformity with the contract.

Return Conditions

  • The item must be returned complete, with major accessories, manuals, and original packaging where reasonably available.
  • The item must not show misuse, unauthorized modification, accidental damage, or abnormal wear unrelated to reasonable inspection.
  • For damaged, defective, wrong-item, or not-as-described claims, please provide photos or videos if possible.

Returns may be refused, adjusted, or only partially refundable where the item is materially incomplete, serial numbers are missing, or the condition is inconsistent with a normal inspection-based return.

How to Start a Return

  1. Email aftersale@autooltech.com with your order number, product name, reason for the request, and any relevant photos or videos.
  2. Wait for our written return instructions and the correct return address.
  3. Pack the item securely and send it only to the approved return address.
  4. After inspection, we confirm the outcome and process any eligible refund.

Do not return products to any address that has not been confirmed for your specific case. Return routing may vary depending on the product and the original shipping route.

Return Shipping & Handling

  • Non-defective returns: The buyer is responsible for the return shipping cost.
  • Defective, damaged, wrong, or materially not-as-described items: After review, AUTOOL will work with the customer to arrange an appropriate solution based on the specific case.
  • Possible handling: Depending on the circumstances, this may include replacement, re-shipment, return authorization, refund handling, or another suitable resolution agreed between both parties.

Original shipping charges: For non-defective returns, original outbound shipping charges are generally not refunded unless required by applicable law. For issue-based cases, final handling follows the agreed resolution and any mandatory rights that apply.

Damaged, Defective, or Wrong Items

If you receive a product that is damaged during shipping, has a manufacturing defect, is wrong, or is materially different from the product listing, contact us as soon as possible.

  • Report promptly: Email aftersale@autooltech.com with your order number and a description of the issue.
  • Provide evidence: Include clear photos or videos showing the issue, packaging condition, and the item received.
  • Resolution after review: We will review the case and discuss an appropriate solution, which may include replacement, re-shipment of the correct or missing item, refund handling, return instructions for further inspection, or another suitable arrangement.

The specific resolution depends on the nature of the issue, inspection results where relevant, product availability, and the circumstances of the case.

Items That May Not Be Eligible

  • Customized or made-to-order products
  • Software, digital content, activation codes, or downloadable items once delivered or activated
  • Items excluded by law from withdrawal or return, including certain sealed goods once opened where applicable

Order Cancellation

If the order has not shipped yet, it can usually be cancelled for a full refund. Once the order has shipped, this Return & Refund Policy applies.

For any cancellation or return-related support, contact aftersale@autooltech.com.