Shipping Policy

Order Handling

• Most in-stock orders are processed within 1 to 3 business days after payment is confirmed.
• Orders are usually processed Monday through Friday, excluding public holidays.
• Products may ship from our US, UK, Germany, or Shenzhen warehouse depending on stock and destination.

If an item is temporarily out of stock, subject to supplier confirmation, or requires additional order review, processing may take longer. In that case we will generally contact the customer using the order email address.

Carriers and Tracking

• Carriers may include UPS, FedEx, DHL, USPS, and other regional delivery partners.
• When tracking is available, we send it by email after dispatch.
• The actual route and carrier depend on the product and destination.

For some destinations or shipping methods, tracking updates may take time to appear after dispatch. Carrier scans and local-delivery scans control the visible tracking timeline.

Charges and Customs

The amount shown before payment should include the product price and any shipping fee, tax, or other amount collected by us for the order.

If customs duties, import taxes, brokerage fees, or similar charges are not collected by us at checkout, they may be collected separately by customs authorities or the carrier.

Customers are responsible for reviewing the final checkout amount and any country-specific import conditions before completing payment.

Address Changes and Delays

• Contact us immediately if you need to change the address after placing the order.
• If the order has not shipped yet, we will try to update the address or cancel the order.
• Customs clearance, weather, holidays, carrier congestion, remote-area delivery, and address issues may delay delivery.

If a shipment is returned because of an incorrect address, failed delivery, refusal to accept the parcel, or refusal to pay charges that are the customer’s responsibility, the customer may be responsible for the resulting shipping-related costs.