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Direct support channels. No guesswork.

If you need help with a product, order, shipment, refund, or technical issue, please use the official contact points below. shop.autooltech.com is operated by Shenzhen Aotu Technology Co., Ltd. under the AUTOOL brand and trademark. For faster handling, include your order number, product name, and a short description of the issue.

General Supportshop@autooltech.com
Aftersalesaftersale@autooltech.com
Phone / WhatsApp+86 189 2647 7404

Primary Contact Details

General Sales and Ordersshop@autooltech.com
Aftersales and Returnsaftersale@autooltech.com
Phone / WhatsApp+86 189 2647 7404
Websiteshop.autooltech.com

Support Hours

  • Monday to Friday
  • 09:00 to 18:00 China Standard Time (UTC+8)
  • Closed on Saturdays, Sundays, and public holidays unless otherwise announced
  • Typical first reply within 24 to 48 business hours

Response time may be longer during major holidays, high-order-volume periods, or when additional order verification is required.

Business Address

CompanyShenzhen Aotu Technology Co., Ltd.
Address2nd Floor, Building 2, Hezhou Anle Industrial Park, Hezhou Community, Hangcheng, Bao’an, Shenzhen, Guangdong, China, 518101

Important Return Note

Please do not send any parcel back without written return instructions from our support team. For return requests, email aftersale@autooltech.com first.

To speed up handling, include your order number, product name, issue summary, and any useful photos or videos. This is especially important for damaged, defective, wrong-item, or not-as-described claims.

What We Can Help With

Before PurchaseProduct questions, compatibility checks, and order guidance
After PaymentOrder status, shipment follow-up, and billing support
After DeliveryTechnical support, missing parts, damage reports, and return requests
General HelpPolicy clarification and customer account or checkout issues