AUTOOL Help Center

Refund arrival time

When we receive a refund request from a customer in the “Unshipped” or “Refund Only” status, we will complete the refund operation within 24 hours of a working day, and it will be postponed in case of non-working days.

Notes:

1. For PayPal payment, when we issue a refund instruction, the customer will receive a refund immediately.

2. For credit card payment, when we issue the refund instruction, your issuing bank will receive our refund within 24 hours, but some banks will have the problem of processing time delay, generally about 1-20 days (this will vary depending on different banks). You can contact customer service to ask for the refund ARN number. The payer can verify the refund status with the credit card issuer through the refund ARN number.

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